Policies and Transparency

All payments will be made through Venmo and Zelle. 

Pricing is based on session type and length, and varies by active session time and passive time (time I spend outisde the session before and after). See section on session types and pricing.

I use a deposit system for payments. The deposit is a portion of the total cost of the session with the balance due at the end of the session. The deposit includes a $4 admin fee that covers time spent developing the summary email after each session and communications outside of the active session time. In addition to the $4 admin fee, the depsoit includes 30% of the active time. The depsoit is due within 30 minutes of filling out the Calendly link.

During the session, I will make a copy of the document with my feedback. At the end of the session, I will ask for the rest of the payment. Upon receipt, I will share the copy of the document with my feedback. 

If notified in writing 48 hours prior to the session, the deposit will be refunded in full. 

If notified in writing, 24 hours prior to the session, the deposit minus the admin fee will be refunded.

If notified in wriitng less than 24 hours prior to the session or iin the case of a no show, the deposit is non-refundable. 

Life happens. So I give 10 minute buffer from the session start time to accomodate for life things. If the clcient does not make contact with me (on zoom, or responding to requests for document access for asynchronous sessions), the session will be marked a no-show. If a client has 3 no-shows, I will not accept further requests the individual client.